FAQs
1. How long does it take to process an order?
Our order processing time typically takes 1-3 business days from the time your order is confirmed. You will receive a notification email and tracking number once your order has been shipped.
2. What is the estimated delivery time?
Our delivery time is approximately 7-15 business days due to high demand. However, factors such as weather conditions, natural disasters, or local regulations may cause additional delays.
3. How do I track my order?
Once your order has shipped, we will send you an email with a tracking number and instructions on how to check the status of your order. You can track your order directly from that email.
4. How much does shipping cost?
The standard shipping cost per order is $6.99. This fee is non-refundable after the shipping process has been completed.
5. Can I cancel or change my order after placing it?
You can change or cancel your order within 24 hours of placing your order. After this time, if the order has been processed and shipped, we cannot make any cancellations or changes. In that case, you can return the item according to our return/exchange policy.
6. How do I return or exchange an item?
You can return or exchange an item within 30 days of receiving it, provided the item is unused and in its original packaging. Please contact us via email for further instructions.
7. When will I receive my refund?
Once we have received and inspected the returned item, if it is eligible, we will process the refund within 5-7 business days. The amount will be credited to your original payment method.
8. What should I do if my shipping address is incorrect?
You should double check the shipping address before completing the order. Once the order has been shipped, we cannot change the address. If there is a problem with the shipping address, you should contact the shipping company to resolve it.
9. What should I do if my order is lost?
In case of a lost order, please contact us for assistance. Although we are not directly responsible for the loss of the item, we will assist you in contacting the shipping company to find a solution.
Contact us
Email: [email protected]
Phone:+14079648033
Address business: 609 11th Ave W, Birmingham, AL 35204, US
Working hours: 8am – 6pm / Monday to Friday (Saturday & Sunday off)